Frequently Asked Questions
Why do I need a HomeRX memberhip?
HomeRX offers a level of trust, safety, communication, and reliability that no other maintenance service can offer. Not only do we save you between 30-50% on repairs a year, but we also eliminate the hassle of locating and vetting a specialized contractor for every little repair. We’re your one-stop shop, a convenient single contact for any service you need done.
Your dedicated Home Health Manager is a friendly face you’ll come to know and trust. That means always being certain of exactly who’s in your space. Even if additional parts or licenses are needed, we’ll handle everything so you can simply delight in having a trusted partner in home repair.
How does HomeRX differ from a Home Warranty?
Our approach embraces proactive upkeep. Unlike home warranty firms, which often impose limitations on specific repairs and pre-existing issues, our model is distinct. Such companies typically operate primarily as intermediaries for contractors agreeable to collaborating at decreased rates. Our dedication lies in delivering affordable maintenance and repair services through a singular, reliable point of contact: your dedicated Home Health Manager.
Are pre-existing conditions covered?
Absolutely, we manage every aspect of your home maintenance needs, pre-existing conditions included. While home warranty services might leave you covering the costs for issues that predate your policy, or at best, demand exhaustive documentation before they consider repairs or replacements, HomeRX operates differently. With us, every repair is covered, regardless of when the issue arose.
What type of repairs can my Home Health Manager complete?
HomeRX Home Health Managers possess expertise in fundamental plumbing, electrical, HVAC, and appliance repairs, enabling them to address 80 to 90% of challenges with your home’s systems personally.
How does HomeRX ensure the quality and reliability of contractors through the +HandleiT! service?
Through our +HandleiT! service, we meticulously vet each contractor in our network to ensure they meet our high standards for quality, reliability, and customer service. This vetting process includes thorough background checks, verification of licenses and insurance, and a review of their service history. By doing so, we provide our members with peace of mind, knowing that any contractor dispatched to their home is not only skilled but also trustworthy and committed to excellence.
How does HomeRX tailor its services to the needs of busy homeowners?
Recognizing the hectic schedules of many homeowners, HomeRX is designed to offer maximum convenience and flexibility. Our +VirtualizeiT! service, for example, allows for remote assistance, enabling quick fixes and consultations without the need for an in-person visit. Additionally, our dedicated Home Health Managers serve as a single point of contact for all your home maintenance needs, streamlining communication and ensuring that every issue is addressed efficiently. This approach saves time and hassle, allowing homeowners to focus on what matters most.
How does the +LoyaliZeiT! program enhance the value of HomeRX services for homeowners?
Our +LoyaliZeiT! loyalty program is specifically designed to reward our members not just with savings, but also with a more enriched service experience. Members earn points for every service used, which can be redeemed for cash back, repair credits, and access to exclusive deals and discounts from a wide range of retailers. This program not only recognizes and rewards your loyalty but also significantly enhances the value proposition of our services, making HomeRX an even more cost-effective solution for your home maintenance needs.
Do you work on major appliances?
Our team handles an extensive range of common appliance repairs, typically following a two-step procedure. Often, appliances can be fixed on the spot as part of the initial diagnostic process. However, should a replacement component be necessary, a subsequent appointment for the installation is arranged.
Regarding repairs for specific premium appliance brands, our preferred approach is to delegate these tasks to certified technicians specialized in the brand, facilitated through our +HandleiT! service. This strategy ensures the appliance’s warranty remains intact and maintains the product’s quality, aligning with everyone’s best interests.
Can HomeRX help with urgent home care needs?
Absolutely. Our +VirtualizeiT! and +HandleiT! services are designed to respond swiftly to any urgent repair needs. With +VirtualizeiT!, you can receive immediate remote assistance for repairs and queries, potentially resolving issues without the need for an in-person visit. If the situation requires expert hands-on support, +HandleiT! ensures that a vetted contractor from our network is dispatched to your home promptly. These integrated services ensure that urgent repairs are addressed efficiently and effectively, minimizing inconvenience and downtime.
What makes HomeRX's +CheckiT! service stand out from traditional home inspections?
Our +CheckiT! service goes beyond the scope of standard home inspections by focusing on the crucial aspects most likely to impact your home’s health and safety. Instead of overwhelming homeowners with exhaustive reports, we provide a streamlined, focused inspection that highlights the major points of concern. This approach, combined with our unique Home Vitals Report, offers a scored perspective of your home’s current condition along with actionable recommendations for improvement. It’s an ideal tool for homeowners looking to understand their home’s health better and prioritize maintenance tasks effectively.
In what way does HomeRX's +SwapiT! service alleviate the stress of appliance breakdowns for homeowners?
Our +SwapiT! service is a game-changer for homeowners facing the sudden breakdown of essential appliances. Instead of the usual inconvenience of waiting for parts or repairs, we offer temporary emergency appliance replacements. This means minimal disruption to your daily life, ensuring you continue to enjoy the comfort and functionality of your home while we handle the repair or replacement process. It’s another way we’re committed to providing peace of mind and exceptional service.
How can I benefit from the homeVitals report?
The Home Vitals Report is a cornerstone of our +CheckiT! service, offering homeowners a detailed yet accessible overview of their home’s condition. This report scores various aspects of your home’s health, highlighting areas of strength and pinpointing opportunities for improvement. With actionable insights and recommendations, homeowners can make informed decisions about maintenance priorities, potentially avoiding costly repairs down the line and ensuring their home remains in top condition.
How does the combination of HomeRX services provide a comprehensive home maintenance solution?
HomeRX uniquely combines a range of services — from preventative maintenance (+PreventiT!) and emergency repairs (+SwapiT!) to contractor management (+HandleiT!) and virtual assistance (+VirtualizeiT!) — to offer a holistic home maintenance solution. This integrated approach ensures that every aspect of home care is covered, from routine check-ups to urgent repairs, all under one roof. By offering a comprehensive suite of services tailored to the modern homeowner’s needs, HomeRX stands out as a one-stop solution for maintaining a healthy, safe, and efficient home.
What makes HomeRX's approach to tackling pre-existing conditions unique?
Unlike many home warranty services that exclude or impose limitations on pre-existing conditions, HomeRX embraces a more holistic approach. We recognize that every home has its history and challenges, which is why we cover repairs for pre-existing conditions without the need for extensive documentation or additional fees. This inclusive approach ensures that homeowners can enjoy comprehensive coverage and support from the moment they join HomeRX, providing unmatched peace of mind.
